Privacy Policy
Information We Collect
When you interact with DFW Signal or use our services, we may collect personal and business information including your name, phone number, email address, appointment details, call recordings, and relevant business information provided during client onboarding.
How We Use Information
The information we collect is used to provide and operate our AI receptionist services, send appointment confirmations and service-related updates, improve call handling performance, and respond to inquiries. We do not sell personal information to third parties.
SMS Communications
By contacting DFW Signal by phone or submitting your information through our website, you consent to receive SMS messages related to your inquiry, appointment scheduling, and service updates. Message frequency may vary, and message and data rates may apply. You may opt out at any time by replying STOP, or request assistance by replying HELP. DFW Signal only sends transactional and conversational messages and does not send unsolicited marketing communications.
Data Storage and Security
DFW Signal utilizes commercially reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. Call recordings, transcripts, and related data may be stored securely through trusted third-party service providers solely for the purpose of delivering and improving our services.
Data Sharing and Third-Party Providers
We do not sell, rent, or trade personal information. Information may be processed by third-party service providers, including telecommunications and cloud service platforms, strictly for the purpose of operating our services. These providers are contractually obligated to safeguard data and use it only as necessary to perform services on our behalf.
User Rights and Contact Information
Individuals may request access to, correction of, or deletion of their personal information, subject to applicable legal and contractual obligations. Requests or questions regarding this Privacy Policy may be directed to info@dfwsignal.com or through our official contact channels listed on our website.
Terms of service
Services Provided
DFW Signal provides AI-powered phone automation and receptionist services designed to assist businesses in handling inbound communications, appointment scheduling, call routing, and related customer interactions. Services are provided as described in applicable agreements or onboarding documentation.
Client Responsibilities
Clients are responsible for providing accurate information, maintaining lawful business practices, and ensuring compliance with all applicable laws and regulations related to their operations. Clients remain solely responsible for the content of their communications and any actions taken based on information collected through our services.
No Guarantee of Results
While DFW Signal aims to enhance call handling efficiency and customer engagement, we do not guarantee specific business outcomes, revenue increases, or performance improvements. Results may vary based on numerous external factors beyond our control.
Service Availability
We strive to maintain reliable service availability; however, our services depend on third-party platforms, telecommunications carriers, and cloud infrastructure providers. DFW Signal does not guarantee uninterrupted or error-free operation and shall not be held responsible for outages or disruptions caused by external systems.
Limitation of Liability
To the fullest extent permitted by law, DFW Signal shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of our services. Total liability, if any, shall be limited to the amount paid for services within the preceding billing period.
Governing Law and Modifications
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. DFW Signal reserves the right to update or modify these Terms at any time. Continued use of our services following any changes constitutes acceptance of the revised Terms.